Question

How can we obtain a more efficient triage for referrals to a mobile crisis team so that the clients are more rapidly guided to the right service?

Problem description

We are dealing with unjustified demands for the crisis team (no indication), with referrals (revolving door clients), difficulties in referrals (waiting list, or from pillar to post…). The network co-operation is not efficient.  There’s no case manager function or no filter function

Impact - effect

1) This is very frustrating for the client, who is getting the impression never getting to the right service and who must go through many intakes.

2) an increased burden for our team of re-referrals and unjustified referrals.

3) Sometimes long accompaniments that are difficult to complete within the team

To do

- More efficient co-operation of the network by releasing certain procedures within each service and to acquire a good knowledge of the different characteristics of the services in the region by the referrers

- Political level: more means for ambulatory services (waiting lists?)

- A filtering service (like GGZ De Kempen): triage for the network

- CMHT in Birmingham: these services offer case management and triage within their network

Theme

Acute care pathway

Topic

Coordination of an acute care pathway

Reference -  contact

Brecht Aerts, Kathleen Schols

Mobile team

2a

Project

Noolim

Intership abroad - place

Birmingham (Oleaster Home Treatment)

Date

October 2014