Question

Which approach to use: shared caseload or individual case management?

Problem description

Mobile crisis teams in Birmingham are working with a shared caseload.  Both the team and the person in charge for the team explicitly opted for this method. For us, however, this remains a point of discussion

Impact - effect

The individual approach means that responsibility is less shared, that for instance assessing suicidality is an individual issue that can become more fearful, that the contact is more personal

To do

To do: to find a good balance between the advantages and disadvantages of a shared caseload approach, compared with the individual approach.  We are thinking about organising a survey to assess the extent to which a shared caseload may have an impact on user satisfaction.  And to conduct a survey on this subject among professionals (anonymous). We believe that a shared caseload may decrease the satisfaction of the professionals (having less the feeling to walk with the patient), and that it may make the follow-up of a case less evident

Theme

Starting up and further development/deployment of mobile teams

Topic

critical success factors for starting up and further development/deployment

Reference -  contact

Heidi Peeters, Nieke Plessers

Mobile team

2a

Project

Reling

Intership abroad - place

Birmingham (CRHT Solihull)

Date

May 2014