Question

How to prevent and/or avoid saturation of the team regarding the cases followed by the team?

Problem description

We don’t succeed yet and always in targeting effectively and in using the existing network of the user

Impact - effect

The EMSA key-worker (referent person) is often the only one to carry the case

To do

To explore :

Continuing to reflect about how to involve, how to withdraw and / or create relays with the network.  Important things learned from the local support regarding this problem:

- Use of the network map tool

- Stimulate intervisions and consultations with the network of the user, work with targeted objectives and name the responsible persons (who does what?), exchange this information as simple as possible (shared secrecy) in transparency with the network

- Learn to shift the demand : dig it out, the demand, and prepare a first meeting with the person who formulated the demand, and the network carrying the demand, take your time

- Support team supervision

- Develop working in ‘network’-pairs

- Develop the quality of clinical transmissions and exchanges (clinical meetings)

- Work with the network about relays

- Clarify and detail the roles, missions and interventions of everyone, realise this taking the specificity of a case into account (e.g., appeal to social workers when a more social perspective is needed)

Theme

Starting up and further development/deployment of mobile teams

Topic

engagement / care - annoying - "meddling" (limits of an assertive approach)

Reference -  contact

Marie Engelbienne, Dr Virginie Roobaert

Mobile team

2b

Project

Hainaut Occidental

local support - expert

Maud Lapaire

Date

September 2014