Question

How to avoid that the mobile teams become the pillars for the patient on whom the network can lean on?

Problem description

Mobile teams are often put forward as the user’s care referent (team members as appointed workers)

Impact - effect

It is therefore difficult for the mobile teams to withdraw from situations.  Strong bonds are formed with users and relatives

To do

To do: involve families and relatives of the user from the moment of demand, involve them from the start, from the first contact.  Mobile teams should not take the place of persons close to the patient, they must present themselves as coach for the carer, recognising the role of the carer.  The teams should allow everyone to stay in the own place and role, which will allow the teams to assume fully their missions within a more comfortable and efficient framework

Theme

Starting up and further development/deployment of mobile teams

Topic

critical success factors for starting up and further development/deployment

Reference -  contact

Delphine Gonton

Mobile team

2a and 2b

Project

Région Hainaut

local support - expert

Laure Zeltner, Mervyn Morris

Date

August 2014