Question

How accessible should a team member be when he’s doing a home visit? Can he have a phone call with another client?

Problem description

The client who’s visited at home, has the legitimate expectation that the attention of the home visiting professional is focused on him, that the professional worker is present and the story of the client is sufficiently heard.  Interruption by a phone call can disrupt this being together

Impact - effect

For some clients that one hour of conversation per week is the only moment that attention is being paid to their problems.  Furthermore, it isn’t very recovery supporting if professional workers should be accessible at all times.   Learn to trust that the professional worker will call you back later, or even redial him later, creates more empowerment for clients.   Also, such a telephone call could possibly bring problems in terms of privacy

To do

To do: during our internship we attended an intervision where the subject was raised and possible solutions were discussed.  We have the intention to organise an intervision regarding the fonction profile of the expert by experience

Theme

Starting up and further development/deployment of mobile teams

Topic

recovery oriented approaches in mobile teams

Reference -  contact

Annick Beyers, Elke Van Gompel

Mobile team

2B

Project

SaRA (Antwerpen)

Intership abroad - place

GGZ Altrecht (Utrecht)

Date

September 2014