Question

What can help us to work in a more efficient and targeted manner with our limited staff resources?

Problem description

at present there is already a huge caseload, with a 20% shared caseload. This means that not only in the evenings but also in the weekend visits must be performed. And this with a limited staff, within an extended region

Impact - effect

In these circumstances the providing of high standard quality care may come under pressure. It’s not just about not providing the right treatment but also to have sufficient time to evaluate the treatment that has been set up.  This can have a negative impact on the perception of the reliability and accessibility of the 2b-team.  As far as possible, we take the working areas of individual team members into account in order to cluster in these areas.   Working with fixed colleagues improves accessibility in both directions

To do

To do : explore the various options that we met in Mondriaan:  a permanency (availability) system with a responsible team member for a half day (and making agreements with partners about about the telephone permanency outside working hours), to look for a location to meet clients – instead of doing home visits by definition – can save time, starting up a low threshold walk-in facility in situation without real treatment demands (yet), and even more involve individual  team members based on their specific competencies (apart from education, formation…).

Theme

Starting up and further development/deployment of mobile teams

Topic

critical success factors for starting up and further development/deployment

Reference -  contact

Annemie Anckaert, Myriam De Meyere, Jasper De Bruyne

Mobile team

2B

Project

Noord West-Vlaanderen

Intership abroad - place

GGZ Mondriaan

Date

February 2014