Question

How to reduce the burden of administrative tasks of each individual team member, so that the focus on client support could be increased?

Problem description

Care professionals invest a lot of time in administrative work. The team leader can maintain an overview, but doesn’t have the time to do this in a administrative way.  Administrative work should be organised otherwise and more efficiently.  However, administrative work is important, especially since one can expect that future funding will probably depend on registration and monitoring

Impact - effect

The way in which administration is currently being carried out in our team, is time and by consequence money absorbing.  Moreover, it has an impact on the time that can be invested in client support

To do

Making overviews, plans and finishing off reports should be allocated to one person and be concerned as a whole, integrated task package.  We should explore if this could be a task package for one team member. In Birmingham, one person is responsible for:

- Telephone calls (permanence)

- Registration

- Monitoring

- Preliminary work (client discussions, evaluations)

- Setting out the agendas of team members, the schedules for home visits

- Keeping care plans up to date

- Use of standard letters

- Ensure that each team member is making a report of the home visits

- ./…

It would be a good idea that, in case a budget would be released to recruit such a person, this person could work for both mobile teams in order to maintain uniformity

Theme

Starting up and further development/deployment of mobile teams

Topic

multidisciplinary team composition

Reference -  contact

Tine Lefevre et Ann Wauters (De Vliering), Sven Ceustermans et Johnny Swolfs (De Link)

Mobile team

2B

Project

SaRA (Antwerpen)

Intership abroad - place

Birmingham (AOT Matthews Centre)

Date

January 2014