Question

How can we ensure an efficient follow-up for a user who refuses to involve the family, and how to involve the system or environment optimally in such situations?

Problem description

Sometimes we notice that a family member is quite intrusive to the client (often due to not wanting to feel helpless).  However, this often causes the opposite effect, with the result that the client is put under pressure in an already difficult period. Here, the team can play a more important role

Impact - effect

The client doesn’t seem to have the impression to be supported by the partner / relative, and he will never get the feeling to be able to meet the (indirectly) "imposed" requirements by relatives.   The client can get the feeling that he can’t count on the team (because he feels too little support).

To do

To do: a 2A-team must define clear limits to relatives in certain situations, to show the user that the team is there for him.  In this way the user will feel recognition regarding his suffering and, moreover, supported by the Reling 2a-team.  But one should always pay attention to families and relatives.  They can always expound and experience the situation from a different perspective.  It’s about trying to find a proper balance.  A first step is interviewing the client individually about his experiences with any intrusive attitude of relatives, and inform the relatives about this.  In this way the client is indicating the boundaries, and arrangements on this issue can be made, followed-up and evaluated during the period the client is followed by the team.

Theme

Starting up and further development/deployment of mobile teams

Topic

necessary competences

Reference -  contact

Anne Vandebosch (Mobile A Noord)

Mobile team

2A

Project

Reling

Intership abroad - place

Birmingham (CRHT Solihull)

Date

September 2013