Question

Can we organise consultations around the client (meetings to discuss the client) by telephone?

Problem description

Many practical problems prevent that the consultation about and around a client can’t be organised at the right time.  It is simply not evident to find a date that fits for all partners involved.  Nor it is evident to organise client oriented meetings  in an efficient manner:  partners are sometimes difficult to get in touch with, the meetings are time consuming for them, and there are the well-known traffic problems around Brussels

Impact - effect

This often leads to “double” meetings (meetings organised twice), to unnecessarily delayed or even canceled meetings.  Quite easily can be decided to look for a new date for a meeting, so we miss opportunities to make decisions and choices at the right time, and thus the success rate of our interventions are reduced or lost.

Anyway, we see partners drop out by our request for an intensive participation, and we notice that stress and working pressure (to complete and to update files) are increasing

To do

In Lille-East we witnessed the so called “co-ordinating telephone tour” that is organised each day: with the help of a telephone exchange system all partners involved in a client consultation can activate the system at an appointed moment.  Solid agreements about the privacy of the client are made.

This kind of telephone consultation is time saving (less transport and therefore less traffic jam), more efficient (it allows to plan and to organise more consultations than is currently the case), attractive to partners (this system requires less effort), more effective (adjustments can be made more rapidly, more time is created for other clients, less risk of relapse and / or failure, even better guidance and support to our partners is possible, which is causing less stress…)

Theme

Continuing care pathway

Topic

Exchange of information in the continuing care pathway

Reference -  contact

Roel Robberecht

Mobile team

2B

Project

Halle-Vilvoorde

Intership abroad - place

Lille

Date

September 2013