Question

How to improve the efficiency of the communication and daily to do’s regarding the whole caseload of the team?

Problem description

We are already working with a daily updated overview, already before we visited Stoke.  Today this overview is digital, more easy to update, and it is consulted before each shift.  But we still miss a visual overview of the caseload and planning in the team office, and a to do list

Impact - effect

The digital board, projected during briefings, has the advantage of containing a lot of information.  This, however, is never providing a clear overview of the caseload and the planned actions in a visible way and at a glance.  Therefore is it not always immediately clear for us how to deal with diversity in daily actions for the whole of the caseload, taking into account the severity of the situation or the current phase of the patient

To do

In addition to the digital board, the availability in the office of a whiteboard making the concrete and practical planning available for everyone at a glance, seems to be an ideal complement.  It delivers each moment a clear overview of the planning regarding the whole case load.  This can make it possible to have, at a glance, a complete overview about the intensity of needs of the patients, related to the severity or phase of the crisis.  The Stoke team uses a crisis board, mentioning the name, the date of inclusion, the action plan, a code for hand-over and a colour code for the region where the patient lives. In addition, they also use a daily to-do board, divided into morning - afternoon, home visit - phone – visits to patients admitted to hospital

Theme

Starting up and further development/deployment of mobile teams

Topic

useful practice supporting instruments important for starting up and further development/deployment

Reference -  contact

Luk De Becker, Tine Peeters (équipe 2a- Leuven-Tervuren)

Mobile team

2A

Project

Leuven-Tervuren

Intership abroad - place

Stoke-on-Trent

Date

June 2013