Question
How to improve crisis management with the use of appropriate tools ?
Problem description
Currently our teams have 18 months of experience. To date, after a crisis situation we take the time to look back at the situation and to reflect and understand what has happened. But we never prepare for the next crisis situation, always hoping that this is the last one. In this sense there is a distressing lack of instruments supporting our practice.
Impact - effect
Poor management of crisis and a lack of anticipation are a source of anxiety for patients. Some people refuse hospitalisation, even though they are in need of, because in emergency circumstances no one can be found, for example, to take care of the children, pets, etc. Furthermore, isn’t a good crisis management not precisely avoiding a new crisis?
To do
To do: making use of network map, in conjunction with a joint crisis plan. Such a network map helps the patient to identify both the primary and the secondary network. The patient can characterise each relationship with persons belonging to his network (conflict, very strong relationship, distance,…). Next a joint crisis plan is being elaborated. The patient is asked to describe what is precisely evoking stress, how this can lead to a crisis situation, how this shows up, what are people to appeal to (network map), for the children, for the pets, etc.?
Hyperlink
Theme
Crisis and risk
Topic
crisis management
Reference - contact
Cindy D'Eusanio
Mobile team
2B
Project
Hainaut Occidental
Intership abroad - place
Lausanne (SIM, CMT)
Date
January 2013
