Question

How can we improve an effective communication about all the clients of the active caseload?

Problem description

For a while, there is only one reference person for one user.  Consequently the team is not informed about all persons served by the team.

Impact - effect

The whole team is unaware of the persons belonging to the caseload, and usually team members consult the same persons for additional advice. In addition, when a team member is sick, appointments are canceled.

To do

To do’s: 

1) looking back every morning for about half an hour on the previous night (in case of a problem), and check the whole of agendas for the new working day (the new appointments, who might need to be replaced because of illness ...).

2) plan a consultation overviewing all users served by the team, even if this is done very fast.  This allows to avoid that things are forgotten and, when needed, that all team members can give their opinion on the situation. 

3) the use of an IT tool and a overhead projector can be very helpful.  All important information about the user is entered on the same page, and it is at that moment that visits are planned and issues such as the increase of the frequency of visits, in pairs if necessary, are discussed

Theme

Starting up and further development/deployment of mobile teams

Topic

practical organisation

Reference -  contact

Aurore Vanoverskelds

Mobile team

2B

Project

Hainaut Occidental

Intership abroad - place

Birmingham (AOT Matthews Centre)

Date

February 2013