Question

Is it recommended that mobile teams type 2a and 2b receive direct requests from the family, so without interference of a professional referral?

Problem description

Without mediation of a professional referral it is hardly possible to judge whether a call does indeed concerns a crisis intervention (2a-team).  The 2b-team is also confronted with the filtering of the many requests

Impact - effect

This may lead to an overload of the team, too many inclusions, a variety of inclusions, and a loss of the specificity of the team functioning

To do

To do: make use of a telephone sheet to ask the right questions at first contact.  In case of doubts, the 2a-team can go to take a look to assess the request.  The 2b-team on the other hand could organise three consultations to evaluate the request and to estimate the usefulness and necessity to organise frequent home visits.  Then will be decided whether the person should be followed by the team or not.  When it is decided to follow up, two team members will be assigned, taking the specificity of the situation and team member into account (working in pairs)

Theme

Starting up and further development/deployment of mobile teams

Topic

useful practice supporting instruments important for starting up and further development/deployment

Reference -  contact

Marie Vlieghe

Mobile team

2A

Project

réseau santé Namur

Intership abroad - place

Genève

Date

November 2012