Question

How can we ensure that each team member has up to date information, and what communication tools should be used?

Problem description

Not all clients are well-known by the team members, making it more difficult to assist in dealing with the crisis or assessing situations.  In crisis situations private mobile phones are used

Impact - effect

- limited transmission of information to other services

- difficulties in assessing the crisis situation, limited view on the context

- difficulties in considering the approach

- use of private mobile phones: costs, the  number can’t be communicated to clients

To do

To do 1) a monthly review of clients that are not mentioned on the FACT-board, so these people are better known by the whole team

To do 2) a work mobile phone, which will make it easier to call other team members from a client’s home when a crisis occurs.  This will make us more accessible for our clients (at present the telephone calls arrive at 3 different places, and still the client won’ be able to get in touch with the team member or key worker)

Theme

Crisis and risk

Topic

crisis communication

Reference -  contact

Ann Moons, Brenda Beyens

Mobile team

2B

Project

Leuven-Tervuren

Intership abroad - place

Noord-Holland-Noord

Date

October 2012