Question

How to manage demands in a structured and smoothly way, and how to disconnect them from our weekly team meetings?

Problem description

At present much time is spent in new demands: 1) inquiry of the situation, the problem, expectations towards the mobile team; 2) discussions in team meetings to see if the demand will be included or not; 3) feedback to the referral, and / or often inquiries have to be continued

Impact - effect

Much of our team  meeting time is spent to demands or requests, and this is time we can’t spend discussing clients that are followed up by the team (care plan meetings, crisis plan, Honos, Mansa, ...)

To do

To do 1) designing a clear and uniform application document for all the mobile teams.  The information that is questioned with this document could lead to better decisions whether a demand is eligible or not (so that we don’t need to search for additional information)

To do 2) a uniform application procedure for the region Leuven-Tervuren

Theme

Starting up and further development/deployment of mobile teams

Topic

useful practice supporting instruments important for starting up and further development/deployment

Reference -  contact

Ann Moons, Brenda Beyens

Mobile team

2B

Project

Leuven-Tervuren

Intership abroad - place

Noord-Holland-Noord

Date

October 2012