Question

How to avoid that part of the caseload stays under the radar (out of sight)?

Problem description

Team members do not have the time and the possibility to be aware of all kind of relevant information about a large part of the caseload (this is about persons they don’t see or accompany, persons not mentioned on the FACT-board).

Impact - effect

The follow up, as a team or as a team member, of persons that belong to the caseload but are not mentioned on the FACT-board, is far from optimal.  Relevant information is not shared.  Positive evolutions, but also important indicators disappear under the radar.  And then, once this is supposed to be necessary, it’s very difficult and it takes a lot of communication to pick up again the story or thread

To do

To do: give a team member the specific task to gather relevant information about the people that are not on the FACT-board prior to the FACT-board discussion, and plan a training for this specific task in order to make this run efficiently. This means that the coordinator of the FACT-board discussion gives the sign “to do the lap” before the discussion begins (structural, 3 times a week, not more than 5 minutes).

Theme

Starting up and further development/deployment of mobile teams

Topic

useful practice supporting instruments important for starting up and further development/deployment

Reference -  contact

Martine Naets

Mobile team

2B

Project

Leuven-Tervuren

Intership abroad - place

Noord-Holland-Noord

Date

July 2012