Question

How can we avoid an uncontrolled inflow of demands?

Problem description

Because we don’t have a general team that registers the demands (central intake procedure), demands are coming from everywhere.  And it’s difficult to make a clear distinction between crisis and urgency on the telephone.  By consequence it happens that a patient is referred to another service or not included in the caseload of the mobile team after a first home visit.

Impact - effect

Certain received demands are just wrongly addressed, while we probably miss other demands (justified requests) because these are addressed to the residential or ambulatory mental health services

To do

To do : explore the feasibility of the two principals inherent in the functioning of 2a-teams in Birmingham: a team receiving demands and doing referrals, and a home treatment team with a gatekeeping role for hospital admissions. This means that there is no hospital admission possible before a mobile team has been able to assess the situation.  Without doubt, the ability to prevent hospital admissions in an even more targeted manner, is very interesting

Theme

Starting up and further development/deployment of mobile teams

Topic

critical success factors for starting up and further development/deployment

Reference -  contact

Dette Court, Raf Remans

Mobile team

2A

Project

Reling

Lokale support – naam expert

Mervyn Morris and Atie Dekker

Date

October 2012