Question

How can we more rapidly obtain a view when dealing with a crisis situation?

Problem description

Sometimes, little information is available when we have to go to a not known situation

Impact - effect

Therefore, the mobile team needs a certain time before getting an a idea about the situation, before taking position, and to make an adequate care proposal for the client

To do

To do: allocate time for analysis of the demand, by a telephone survey.   An in-depth analysis, contacting the complete existing network before moving to the home situation to fetch the information.  This allows to start up the intervention, having knowledge of important elements already at our disposal, which facilitates a rapidly worked out care proposal

Theme

Crisis and risk

Topic

crisis communication

Reference -  contact

Delphine Gonton

Mobile team

2a

Project

Région Hainaut

local support - expert

Laure Zeltner, Mervyn Morris

Date

August 2014