Question

How to increase the permanency (accessibility, on call, on duty) outside the office hours?

Problem description

Permanency is provided to a limited extend by the mobile team (during office hours)

Impact - effect

Outside the office hours there’s no real permanency, several telephone numbers are used, people don’t really know to contact who, where and when, making the accessibility of our services for people in crisis not optimal

To do

To do: extend the permanency provided by the mobile team (alos after office hours?).  And use one unique telephone number for a 24/24h and 7/7d accessibility, a telephone on recipe system (i.e.  the guarantee that the phone is anwered when the patient is calling)

Hyperlien

http://www.mobileteamsconnecting.eu/bijlagen/H4%20-%20permanentie%20(NHN).pdf

Theme

Acute care pathway

Topic

Coordination of an acute care pathway

Reference -  contact

Gûlsah Kapsiz

Mobile team

2B

Project

Leuven-Tervuren

Intership abroad - place

Noord-Holland-Noord

Date

July 2012