Question

How to deal with improper referrals in the start-up phase of a mobile team?

Problem description

In this initial phase, the 2a-teams is targeting persons who are admitted in hospital.  It’s predictable that with the starting up of function 1 , many request of the F1-team will be addressed to the 2a-team

Impact - effect

Much of these requests will finally be rejected by the 2a-team

To do

To do :  develop a clear operational standard  for the Function 1 - team regarding the management of referrals and timing of referrals to the CKB-team (= 2a-team).  Permanent data recording and analysis, to find out in detail where the improper referrals are coming from, and contact these referrers personally about this issue

Hyperlink

http://www.mobileteamsconnecting.eu/bijlagen/H14%20-%20Data%20Collection.pdf

Theme

Starting up and further development/deployment of mobile teams

Topic

starting up step by step (stages in development)

Reference -  contact

Mieke Mondelaars

Mobile team

2A

Project

GGZ De Kempen

local support - expert

Kevin Heffernan

Date

April 2012